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The “natureWall” aquarium ordering and installation process

Your natureWall Aquarium Order

Please read this document thoroughly, as it contains important regarding the technical aspects of the aquarium and preparations for its installation. The email you received after completing the ordering process also contains an attached invoice for advance payment.

We will contact you to set an installation date, which will be no earlier than 3 to 4 weeks after the advance payment has been sent to our account via bank transfer. We will notify you once we have received your advance payment.

Installation

Aquarium installation takes place on the agreed-upon date. Arrival is usually around 11:00 a.m., and the entire assembly and installation process takes about 2 - 4 hours. Payment of the outstanding remainder for the natureWall aquarium is due in cash on the spot once it has been installed and handed over to the client.

Completion

During installation, we add special enzymes and substances to the water in the aquarium, which needs 3-4 weeks before it is ready for any fauna (during this time, the aquarium requires no maintenance). One of our service technicians will then contact you and arrange a visit to explain everything regarding your new aquarium. He will also offer to arrange regular service calls, give you all necessary documentation and contact information, and of course populate your new aquarium with fish and all other creatures.

Technical Preparations for Your natureWall Aquarium

the area where the aquarium is to be mounted (150 cm x 65 cm) should be flat (according to a spirit level) and free of protuberances in excess of 1 mm;

an electrical cable needs to be run to the aquarium installation location, with 1 m of free length measured from the wall as shown on the diagram. On the date of aquarium installation, the cable must be connected and live, but it must be possible to switch off power to the cable during installation.

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